Last updated: 9 October 2025

This Privacy Policy describes how Ayknow (“we”, “us”, “our”) processes personal data when you use our mobile application and website. We operate as the data controller for this processing. If you have any questions, contact us at support@ayknow.app.

---

1. Data we collect

We collect and process the following categories of data:

• Account data: email address, username, profile settings.
• Usage data: quiz sessions, scores, in-app actions, feature interactions, crash logs.
• Device & technical data: device model, OS version, app version, language, country, IP-derived region.
• Purchase data (if applicable): purchase tokens, product IDs, subscription status (no payment card data is stored by us).
• Support data: messages you send to our support (including email address and any attachments).
• Cookies & similar tech (web): strictly necessary cookies and, if enabled, analytics/advertising identifiers.

2. How we use your data

• Provide and operate the app (authentication, gameplay, leaderboards).
• Improve performance, reliability, and security; fix bugs and prevent abuse/fraud.
• Personalize content (e.g., recommended topics) and measure feature engagement.
• Process purchases and manage subscriptions/entitlements.
• Provide user support and respond to requests.
• Serve and measure ads where applicable (e.g., via AdMob).
• Comply with legal obligations and enforce our terms.

3. Legal bases (GDPR)

• Contract: to provide the service you requested.
• Legitimate interests: app security, analytics to improve the service, fraud prevention.
• Consent: where required for certain analytics/advertising on the web or in the app.
• Legal obligation: to comply with applicable laws and regulations.

4. Sharing your data

We share data with service providers who help us run Ayknow (e.g., hosting, analytics, crash reporting, payments, ad serving). These providers process data on our behalf and only as instructed by us.

Where we use advertising partners (e.g., Google AdMob), identifiers and device data may be used to deliver and measure ads, subject to your consent settings where required.

5. International transfers

Your data may be processed outside your country. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses where required.

6. Data retention

We retain personal data for as long as needed to provide the service and for legitimate business or legal purposes. When no longer necessary, we delete or anonymize it.

7. Your rights

Subject to local law (including GDPR where applicable), you can:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request data portability.
• Lodge a complaint with your data protection authority.

To exercise your rights, contact support@ayknow.app. To delete your account and data, please follow the steps described on our Delete Account page.

8. Children

Ayknow is not directed to children under the minimum age required by local law. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

9. Security

We implement technical and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure, but we continuously work to enhance our safeguards.

10. Cookies & analytics (web)

We use strictly necessary cookies to run the site. If we use analytics or advertising cookies, we do so in accordance with your consent choices. You can control cookies via your browser settings.

11. Advertising (in-app)

We may use Google AdMob to serve ads in the app. For transparency in mobile advertising, we host an app-ads.txt file on our domain to list authorized sellers. Your device settings may allow you to limit ad tracking.

12. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you in the app or on our website. Your continued use of Ayknow after changes become effective means you accept the updated policy.

13. Contact

For questions or requests about this policy, contact:
Ayknow Support — support@ayknow.app