Your data

Delete your account & data

You can delete your account right in the app (Settings › Delete my account), or email us and we'll take care of it. Before anything is erased, we'll send you a confirmation email.

Email support@ayknow.app

Delete your account by email

Send your request

Email support@ayknow.app from the address linked to your account. Include your registered email and, if possible, your in-app username.

Confirm via email

For your security, we'll send a confirmation message to the same email address. Once you confirm, your deletion request will be processed.

Data removal

After confirmation, all your personal data and account information will be permanently deleted from our systems, except where retention is legally required. You'll receive a final confirmation email once it's completed.

FAQs

What gets deleted?

Your account and all your progress (XP, diamonds, items, streak, friends), along with all the personal data Ayknow holds about you.

Can I recover my account later?

No, deletion is permanent. You can always create a new account.

What about my Ultimate subscription?

It isn't cancelled automatically: manage it from your App Store or Google Play settings. For anything else, email us at support@ayknow.app.